PSI Technical, Quality, & Parts Support

Open the support section in the portal

1. Log in to the PSI cloud based portal using your credentials.
2. From the home screen select the Support smartblock.
3. Select New to create a new support ticket.

Complete the Request tab

1. Set the request type based on the situation, for example Product Support or Warranty.
2. Fill in fields for priority, source, request date, and your contact record.

Complete the Service tab

1. Enter unit information such as engine serial number, market type, hours or miles, machine serial or VIN, and location.
2. If a valid PSI engine serial number is not available, set product source to the relevant alternative option.

Use the Activity tab for communication

1. Add comments that describe the complaint, diagnostics performed, fault codes, data logs, test results, and inspection findings.
2. Attach files such as photos, data logs, and service reports.
3. Set Share to include PSI and use Notify options to trigger alerts when needed. Always choose Post to save each comment.

Submit the ticket

1. Review all tabs for completeness.
2. Select Submit. Tickets left in draft status remain visible only to you and are not worked by PSI.

Verify registration and coverage

1. Confirm engine warranty registration and in service date in the portal.
2. If required, update the in service date using registration tools before submitting the claim.

Start a new claim

1. Log in and select the Warranty section.
2. Choose New to open a new claim form.

Claim tab

1. Confirm your location number and contact information.
2. Use comments for internal notes as needed.
3. Attach repair orders, photos, and test results.
4. Enter your internal reference in the customer claim field.

Service tab

1. Set service type, repair location, and repair date.
2. Enter the PSI engine serial number and use the tab key to populate the engine part number.
3. Fill usage in hours or miles, machine serial or VIN, and end user information.
4. Check that coverage information appears, and pick the correct policy if more than one is available.

Causal part and failure description

1. Enter the PSI causal part number and validate it.
2. Provide a complete description of complaint, cause, and correction including diagnostics, measurements, and final resolution.
3. If an engine is replaced, record the new engine serial number in the corrective action description.

Parts, labor, and other items

1. On the Parts tab list PSI part numbers, quantities, and unit prices. Use import when many lines are needed.
2. On the Labor tab choose the correct labor type and enter hours and rate. Use standard repair times where available.
3. On the Other tab add items such as fluids, travel, or other eligible costs where allowed by policy.

Save and submit

1. Use Save to keep a draft while information is gathered.
2. Select Submit when all validations are clear. Draft claims are not processed until they are submitted.

In service date overview

• The portal estimates an in service date from the sale date from PSI to the OEM customer.
• If an engine is stored for a long period, warranty start can default to a preset shelf life limit from ship date.
• Registering the engine with the true start date keeps the warranty term accurate for the end user.

OEM customers using portal registration

1. Log in to the portal and open the Registration smartblock.
2. Search for the engine serial number.
3. Select Edit in service date if the button is available.
4. Enter the correct in service date and submit.
5. If the edit button is not visible, the engine may already have a registered in service date from a prior claim or registration.

Dealers or end users using the public site

1. Go to psiengines.com/service.
2. Choose the registration option and enter engine serial, owner details, and in service date.
3. Submit the form to update the registration.

Notes

• Requests outside the normal window can show pending status while PSI reviews them.

Prepare the items below before sending an email or opening a case file.

• PSI engine serial number and engine family.
• Application details and machine serial or VIN.
• Total usage in hours for industrial and power systems or miles for on highway engines.
• Full complaint description including when it occurs and how often.
• Diagnostic trouble codes, snapshots, and any ECM exports.
• Measurements such as pressures, voltages, resistances, fuel trims, and leak down results where applicable.
• Clear photos or videos of the concern, installation, and any visible damage.
• Maintenance and repair history for the unit.

When this information is entered directly into the portal, the support path is shorter because the standard questions are already answered in the case file.

Parts support is handled directly by the PSI Parts department. Technical Support, CSE, and Field Service Engineering teams are not responsible for parts books, pricing, or availability.

Contact options

• Email parts@psiengines.com
• Phone 888 331 5769

What the parts team handles

• Parts identification and supersessions.
• Electronic parts catalog access.
• Recommended stocking lists.
• Price and availability.
• Online parts store support.

Benefits of the portal

• Knowledge information available at any time, including manuals and technical documents.
• Ability to enter, monitor, and track case files without waiting for business hours.
• Direct entry by the customer captures all required data in a consistent format.

Request portal access

1. Visit psiengines.com/support.
2. In the Technical Support Portal section select the Request Access button.
3. Complete the form and submit it to PSI.

Training and user guides

• Go to psiengines.com/portalhelp for user guides and training videos.
• Use the help icon inside the portal home screen to access manuals directly.